Archive for April, 2010

Let’s talk about Yelp baby

I’ve recently learned some new things about YELP and I figure our loyal readers would want to know them too.

Some of you, I’m sure, haven’t heard of Yelp. You should check it out. Here’s a link to our profile on Yelp. Yelp is a site where you can write a review for any business with a physical location. People put up reviews, good and bad, of the businesses that they interact with. I recently reviewed a coffee shop that I like a lot. I mentioned that people like it too much and there’s  a long line almost every time I go, but it’s worth it. This is the kind of real world reviews you’ll see on Yelp.

BTW, we’d love it if you wrote a nice review about Boston Logic on Yelp. Click here to review Boston Logic. Thanks.

Here are some interesting and important facts about Yelp:

Reviews
First, the reviews that show up highest, by default, are the ones written by users who have written a lot of reviews. It’s not just the most recent review. You’ll notice above the reviews and below the profile of a company, there are sort options. The default is “Yelp Sort.” If you want to see the most recent just click on “Rating.” Notice also that there are lots of other ways to sort reviews. I don’t know how much this gets used, but while you’re on there, you may as well play around. If you like a review, then you can click “useful” the nice thing about this is that you can sort reviews by how useful other folks have found them.

Bad Reviews
Business owners, if you get a bad review, it’s not the end of the world. First of all, I’ve noticed that truly mean and bad reviews are usually short and often put up by people with fake accounts or accounts with little personal information and fake names. My account is linked to my Facebook account. So, I’m standing behind anything I say. Also, you can flag a review. This won’t make it go away completely, but it can put the review off your page and mostly out of reach of people. The casual user would need to dig in order to find it.

Paid Ads
Next, Yelp does sell paid ads. Or, really, they offer a ways to make your profile on Yelp more prominent and more engaging. For example:Yelp search

  1. You can pay to have your listing appear at the top of search results. This is like using Adwords to have your link come up on the first page of Google’s search results.
  2. You can also pay to enhance your profile. So, if someone does find your biz on Yelp, then they’ll be more likely to stick on that page and maybe pick up the phone and call you.
  3. Also, it should be noted that Yelp has tile ads on their home page and tower ads on other pages.

Social Network
Also, Yelp is more than just a site to post reviews. They’re a social network too. You can upload photos of yourself, give more details about your life, “friend” other members, become a fan, send a compliment, follow someone, and send a message all within Yelp. I’m not too sure how much this stuff gets used by the average user, but I’m sure the power users are making good use of it.

Like all Social Media sites, Yelp’s value increases as more people use it. If all anyone did was write a review, it would just be opinions stacking up. But Yelp has taken the time to make the more relevant content come up first. In some ways, this makes them a go-to search engine when looking for something great. I’ve often complained that Google is great for finding information, but horrible for rating that information’s quality, trustworthiness, and value.  Sure you can find pizza using Google, but there could be a great pizza place around the corner from you that has no website! This means it’ll never come up on Google at all!

Yelp is showing you the reviews by people who do the most reviewing and by the nature of the site and its use base, they’re probably showing you a more comprehensive results set. If you’re looking for a service provider, I highly recommend Yelp.

Competitors
To be fair, I wanted to point out a few Yelp-like sites. Maybe I’ll write a comparison post soon?!?

YELP PR PEOPLE – I’m sure you’ll find this article. Would love some feedback, thoughts, etc? Tell us how Realtors are using Yelp?

Logic Classroom 4.13.10: Maximizing Lead Conversion

Thank you to everyone who came to our latest LogicClassroom session on Maximizing Lead Conversion!

We learned about the importance of the consistency of the user experience from when they begin their online search to when then land on your website, and various ways to KEEP them on your site.  We also talked about  lead capture and management as well as how to leverage social media, email, and other marketing techniques to help convert your leads into clients.

Don’t worry if you missed this LogicClassroom session, you can view the slides below at your convenience. Enjoy!

Logic Classroom – Maximizing Lead Conversion

View more presentations from Boston Logic.
We host a new LogicClassroom on the second Tuesday of every month.  Our next LogicClassroom will be on May 11th. Please email Katrina if you would like to attend or sign up for our Newsletter at the lower right-hand corner of our home page to receive reminders and information about the next LogicClassroom.

Real Estate Marketing Video

LogicClassroom 4-9-2010 – Lead Conversion

Join us for our monthly LogicClassroom tomorrow night!

Our topic this month is “Maximizing Lead Conversion.” We’ll be looking at sites that efficiently convert users into leads. We’ll also discuss how leads are best incubated and we’ll delve into a concept we’ve been preaching here at Boston Logic for years -  consistency o the user experience.

You can attend in person at our offices or you can sign in to the webinar. RSVP to ksierant@bostonlogic.com

Real Estate SEO is a process

Yes, it’s a process.

If you want to SEO your real estate website, then you need to follow a process.

Here’s how our process works:

Stage 1
In the first stage of a real estate seo campaign, we don’t touch a website. We start with strategy. We pick keywords that the site ought to rank for in order to be successful. We take a look at competitors and their websites. We create a social media strategy and a linking strategy. We benchmark lead generation, traffic, and ranking for bell-weather terms. We also create a project management plan which includes a plan for the first 3 months of the campaign.

With all of this prep work done and approved by the client, we start the implementation.

Stage 2
This is the ongoing part of the campaign. We implement the tasks in the project management plan and report on their effects. Each month, we provide a report to our client on how the seo campaign is performing. We also show them what we’ve done and what we’re planning on doing next. If the client has input or wishes us to change priorities, we can alter our plan.

SEO elements

SEO elements

Now, this plan isn’t the same for every site. For some sites, we start by implementing a blog and then we start populating the blog with content. Other sites might have lots of content on them, but the technology isn’t allowing search engine bots to find and spider the content. So, we might first make these upgrades.

Often sites have pages of content that have value, but the content hasn’t been optimized. They could be missing title tags and description tags. The content might need to be more keyword rich or the site might need better internal linking structures. Augmenting, modifying, and optimizing content is usually a per of the plan.

Also, we implement off-site SEO including a linking strategy and a social media strategy. Monthly reports include inbound link counts and social media measures as well.

This stage can go on for as long as the client wishes to increase their traffic. After a year or more, or once we’ve reached top ranking for our bell-weather terms, we start focusing on new terms.

Why the SEO process is important
Following this adaptive, iterative process we consistently see results over time. The fact is that you can’t just make a plan, implement it and then walk away. If someone tries to sell you seo and then have a set procedure, even before they’ve looked at your website, then it’s unlikely you’ll see results at all. Good SEO must start with strategic planning and then include an evolutionary process. Planning, then implementation followed by reporting, analysis, and a revised plan, followed by more implementation. This is the only sure path to success in Real Estate SEO.

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